These Terms and Conditions (“Terms”) govern your use of the services provided by Online Traveler USA Assist (“OTUSA,” “we,” “us,” or “our”). By using our services, you agree to comply with these Terms. Please read them carefully before using our services.
1. Service Overview:
- OTUSA offers travel assistance services, including travel planning, booking assistance, travel insurance, and 24/7 travel support.
- Privacy:
- We value your privacy and will handle your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy.
- 5. Travel Bookings:
- OTUSA assists with travel bookings, but the availability of flights, accommodations, and other services is subject to third-party providers’ terms and conditions.
- 6. Travel Insurance:
- We offer travel insurance options. The terms and coverage details are provided during the purchase process and are subject to the insurance policy’s terms and conditions.
- 7. Payment and Fees:
- Service fees and any applicable charges are disclosed upfront. Payment methods accepted are determined by OTUSA.
- 8. Cancellation and Refunds:
- Cancellation policies for travel bookings and insurance are subject to the terms and conditions of the respective providers. OTUSA does not charge cancellation fees, but third-party providers may do so.
- 9. 24/7 Support:
- Our 24/7 travel support hotline is available for assistance with travel-related issues. We aim to provide timely and helpful assistance to the best of our abilities.
- Changes to Terms:
- We may update these Terms at our discretion. Users will be notified of significant changes, and continued use of our services constitutes acceptance of the updated Terms.
- Contact Information:
- For any questions or concerns regarding these Terms, please contact us.